Frequently
Asked Questions

How can I get in touch with you?

We love hearing from you. To get in contact, fill in our online form.

How can I write a review?

It would be incredibly helpful to us to receive as many reviews as we can. We use Google as our reviews platform. Please go here to tell us what you think.

How do I make a complaint?

We want you to be happy with your experience with us, but if you need to contact us for any reason, please fill in our online form, giving us as much information as you can.

How do I make a purchase from your shop?

To make a purchase from our shop, you first need to become a Friend, Member or Companion of the Gallery. These are free and paid memberships that allow you to make purchases, engage with our workshops and courses and much more. You can find out more about our Memberships here.

What payment methods do you accept?

All payments are to be made via credit or debit card, through the cart on our website. We accept Visa, Mastercard and Amex.

How much is delivery?

Delivery is calculated at checkout, depending on weight of goods and delivery area.
We offer free delivery over £150 for Members of the Gallery, and unlimited free delivery for Companions of the Gallery.

Where do you deliver to?

We only ship goods within the UK.

How is my order packaged?

We aim for our packaging to be as environmentally friendly as possible, whilst also ensuring that your art works and goods are fully protected. Where we can, we use fully recyclable paper packaging, including paper ‘bubble-wrap’ and tape.

Please note that some items will come from different locations, so you may receive multiple packages for one order.

How long will delivery take?

Standard delivery takes 5-7 working days. Any variations to this can be found on each product page.

Can I amend my order?

Yes, as long as your order has not yet been shipped. If you need to do this, please contact us as soon as possible with your order number.

Can I cancel my order?

Yes, as long as your order has not yet been shipped. If you wish to cancel your order, please contact us as soon as possible. Please be sure to include your order number when you get in contact.

Why have you cancelled my order?

If for any reason we need to cancel your order, we will always contact you and refund any money that has been exchanged. An explanation can be found in your online account. If you have not received any communication from us, please contact us.

What is your returns policy?

We want you to be happy with your purchase, but if for any reason you are not satisfied, please contact us within 14 days of receiving it. We will then supply you with a returns label. 

Please note, some items may be returned to different locations.  You will be charged the full cost of these returns, along with a processing fee of £2.99.  These costs will then be deducted from your final refund. 

Your refund will be calculated as soon as your return has been received and checked, and will be processed within 14 days. You can find full details of our returns policy in our Customer Terms and Conditions.

My item has arrived damaged.

We hope this will never be the case, but should there be a problem with your purchase you have 14 days from the receipt of your goods to inform us.  

Please contact us with details of the damage, including your order number. Please also remember to take photos of any damage, including damaged packaging, as we will ask for these later.

Do you have a physical gallery?

No, all our art and prints are sold online, however we will be holding exhibitions in Hertfordshire from 2024.

How do I know my art is genuine?

We work directly with our artists and provide authenticity cards with all original art works, so that you can be sure that your pieces are genuine.

Whilst we aim to get all images and descriptions as accurate as possible, please note that some colours may vary slightly in person from on screen. Product sizing may also vary slightly.  Neither of these impact the authenticity or quality of your artwork.

What type of paper is used?

We use eco-friendly 290gsm Bamboo Paper for our Limited-Edition Prints and Gift Prints. Our printers are based in the UK and are carbon neutral.

Paper from prints created by our UK Artists may vary. You can find details of the paper they use listed alongside their prints.

Where are your artists from?

All our featured artists are from the UK.

How can I apply to become a featured artist?

We always love discovering new and upcoming UK talent. You can find out more about how we work with our artists, and visit our Artist Application page to apply.

What is ethical artistry?

Ethical artistry involves making deliberate choices to ensure that our artists and our treatment of them aligns with moral standards and promotes positive outcomes.  We adhere to non-discrimination policies, fair payment processes and transparent contracts. We also believe in championing the artist in every way, providing a supportive space for them to explore their creativity and experiment and grow artistically.

How do I reset my password?

You’ll find a link to reset your password on the Members’ Area sign in page. When you click on this an email will be sent to you, allowing you to reset your password.

How do I change my personal details?

Simply go to your account settings section in your Members’ Area to amend any personal details.

How is my personal data stored?

We take the privacy and security of your personal information seriously. Please read our Privacy Policy for full information.

Where can I find my Gift Card balance?

You can check your Gift Card balance within the account settings of your Members’ Area.

What can I purchase with my Gift Card?

You can use your Gift Card to purchase all products and services sold online by The Thomas-Ferdinand Gallery – if you can add it to your cart, you can purchase it with your Gift Card.

This includes all art, shop products, memberships, premium courses and workshops, and gallery exhibition and event tickets.

Can I use more than one Gift Card when purchasing?

No, only one Gift Card can be redeemed at a time.

Is there an expiry date?

You have 3 years from the date of receipt to use your Gift Card.

What is the difference between memberships?

There are 3 memberships types – Friends, Members and Companions.  Full information about their features and benefits can be found here.

How do I get a gallery membership?

To become a ‘Friend’ or ‘Member’ of the Gallery, go to our membership page. You can then add your chosen membership to your cart and follow the standard payment process.

If you’d like to become a ‘Companion of the Gallery’, you can apply here.

How long is a Companion membership?

Companion memberships are ‘lifetime’ memberships of 20 years.

Can I change my membership type?

Yes you can. To upgrade your current membership simply select your new membership via our membership page and add to your cart. Once the order is processed, log out and back into your Members’ Area, and your account features will automatically upgrade.

To downgrade you membership you will have to cancel first, and then follow the above process to add your new membership.

Can I cancel my membership?

Of course – to do so, get in contact via our online form.

What is Bespoke Photography?

Bespoke Photography is a custom photography service from The Thomas-Ferdinand Gallery.  Hire our photography experts for your personal or professional projects – from Film and Residential, to Weddings and Events. You can find out more here.

Where do you cover?

We offer our service throughout the UK and internationally.

How do I request a quote?

Contact us via our online form for a free consultation. Let us know the type of photography you need, and where and when you’d like your photographs taken, and we will get back to you as soon as possible.

What is Stolen Art Detection?

Stolen Art Detection is a free service available to Members and Companions of the Gallery.
It helps you determine whether there is any issue with the provenance of your valuable art collections.

We use our access to Interpol’s ‘Stolen Works of Art Database’ to do this.  By giving us details of your artworks, we can inform you if they has been reported stolen.

How does it work?

If you are eligible to access this service, simply contact us via our online form and provide us with details of your artwork. 

Please make sure to also supply us with your membership name and email. We will then get in contact if we need more information before providing you the results of our search. 

How do I access events?

Go to our Events page to find all our event listings. A link will be available on each event listing page, where you can purchase tickets or find full information on how to access free events.

Who hosts the events?

The Thomas-Ferdinand Gallery does not personally host events. All events will be hosted by UK and International Artists, Museums, Galleries and Institutions.

Are there any virtual events?

Yes, all details will be outlined on separate event listing pages.

Where are the events held?

The events we list are predominantly held across the UK and Hertfordshire, however we also list events that take place across Europe and Internationally.

Can I list my events on your website?

Yes you can. We list both free and paid-for art events and curate the events we list on our site. Contact us via our online form to find out how to list your events with us.

How do I access your exhibitions?

Make sure to subscribe to our newsletter, or sign up for a gallery membership to keep updated for upcoming exhibitions.

Who hosts your exhibitions?

The Thomas-Ferdinand Gallery will be hosting the exhibitions, with some created in collaboration with UK emerging artists.

Where are your exhibitions held?

We will host both physical and digital exhibitions. Our physical exhibitions will be hosted in Hertfordshire, and our digital exhibitions will be available year-round via the Exhibitions page of our website.

When will your exhibitions start?

We will be launching our exhibitions in 2024.

How do I access your online courses?

You can enrol on courses by visiting our Academy. Simply find a course that interests you and click to enrol.

How much are your courses?

We have a growing selection of free and paid for courses. The prices for all courses will be shown on each listing.

How long do I have to complete a course?

There is no time limit. Our courses are designed to fit around you and can be completed entirely at your own pace.

Can I pause an online course?

Yes you can. When you work through each lesson of the course you will see a button in the top right that says “Mark as Complete”.  Click this to save your progress. 

You can then return to the course page or your Members’ Area when you are ready to pick up where you left off.